FAQ
Frequently Asked Questions
Orders and Shipping
How long does it take to process my order?
Please allow 1 business day for us to process your order. Orders are generally shipped within 1–2 business days, and you'll receive an email when your order is on the way.
How much is shipping?
Shipping is calculated at checkout based on your order and delivery address.
Do you ship Australia-wide?
Yes, we ship to addresses within Australia.
What are your opening hours?
Our Wulguru shop is open Monday to Friday 8am–5pm, Saturday 9am–1pm.
Can I pick up my order?
Yes. Choose Store Pickup at checkout and collect your order from Shop 7, 340–344 Stuart Drive, Wulguru QLD 4811 during opening hours (Monday to Friday 8am–5pm, Saturday 9am–1pm). We'll email you when it's ready.
Returns and Refunds
What is your return policy?
You have 30 days from receiving your item to request a return. Items must be unopened or unused, in their original packaging and in the same condition you received them, with proof of purchase.
How do I start a return?
Email us at equusperformance@outlook.com before sending anything back. Items returned without first requesting a return will not be accepted.
Which items can't be returned?
Custom or special-order items, personalised gear and gift cards cannot be returned.
My order arrived damaged or wrong – what should I do?
Please check your order when it arrives and contact us straight away if anything is damaged, faulty or incorrect so we can make it right.
How long do refunds take?
Once your return is received and approved, your refund is issued to your original payment method within 10 business days. Your bank may take a little longer to process it.
See our full Refund Policy and Shipping Policy.
Products and Advice
Can you help me choose the right product?
Yes. Call us or visit the shop and we'll help you find what suits your horse, dog or greyhound. For horses with health concerns, on medication or pregnant, please also speak with your veterinarian before starting a new supplement or treatment.
A product listing is missing information – who can I ask?
Give us a call on 0427 938 865 and we'll provide the details you need.
Do you make custom gear?
Yes. We offer custom race bridles, reins, blinkers, winkers, halters and breastplates, plus made-to-measure 3D printed hoof pads. Contact us to discuss your requirements.
Do you do repairs?
Yes, we offer saddle and race vest repairs. Contact us for details.
Do you stock products for dogs and greyhounds?
Yes. We carry greyhound supplements plus dog and cat worming, flea and tick treatments.
Payments
Can I pay with Afterpay?
Yes, Afterpay is available at checkout. See our Afterpay page for details.
Still Have a Question?
Call 0427 938 865 or (07) 4721 0841, email equusperformance@outlook.com, or visit us at Shop 7, 340–344 Stuart Drive, Wulguru QLD 4811.